FAULTY PRODUCTS POLICY & RETURNED GOODS POLICY FAULTY PRODUCTS
- Any product found to be defective through a manufacturing or reproduction fault within one month of purchase will be replaced or a full refund of purchase price will be made.
- All returns must be notified to Faithnet Media by email or phone with a description of fault within one month of purchase.
- The product may or may not be required to be returned. Freight costs incurred for return of defective products are at the purchasers expense.
- Note that we supply DVD's in DVD-R format. If your player is old and only plays DVD+R disks, we will exchange them.
- Faithnet Media reserves the right to refuse faulty goods.
RETURNED GOODS
- Any items that you want to return must be returned, or at least notified to Faithnet Media, within one month of purchase,
- Returns will be accepted on unused items only, with a copy of your invoice / receipt, and must still be in original condition. (ie: suitable for resale)
- If items that have not been paid for are returned after more than one month, we may not accept them back, and payment or part therof may still be required.
- Postage or freight for returned unwanted items are at the expense of the purchaser.
